Yes, it’s almost 48 hours, and I still have no internet connection. I still can’t connect using my PLDT DSL, so I’m stuck using my not so good Globe Tattoo prepaid broadband instead. Not so good but at least it’s working. I called PLDT Technical Support hotline 172 for the nth time, and yet again, they told me to just monitor for the next 24 to 48 hours. Not really helpful.
So anyway, I would just like to say that I wish PLDT Technical Support will be more efficient and will be equipped in handling technical concerns. I mean, if you can even provide an entry level resolution, what the heck is having a technical support team for? Might as well just have the customer service department handle all the calls since nothing is being done by the so-called tech support anyway.
This is what should at least be provided by any decent customer/technical support team:
1. Why the problem is occurring
2. What the company is doing to resolve the issue
3. When the customer can expect the issue to be resolved
Pretty simple, and quite easy to relay to all reps involved. But nobody even bothered to make the effort to do it. Disappointing.
I’m sorry to hear that. I’ve been using PLDT since November last year (and Smart Bro prior to that). I must say that PLDT only went down once, we called Technical Support, it took us a couple of minutes waiting on queue but they were able to provide sufficient information. The problem did not last for more than a day though.
Nop, my pldt bill is running but i still don’t have an internet connection. There customer service is always giving a false hope!
actually pld dont give a damn to their customer it takes months before you get an action from them that is how pldt works