Well, it has been up since Monday afternoon, but I was overwhelmed with laziness so I wasn’t able to post it right away. I guess almost a week of not being able to work properly made me frustrated and lazy. Enough of my excuses then.
Here is my speed (more or less) for the past few days:
And so far, my connection has been pretty stable except for the first few hours on Monday after it was restored. It is sometimes intermittent but I barely notice, so it’s not that bad.
Hope everything will be alright once they have this “upgrade” done.
Yes, it’s almost 48 hours, and I still have no internet connection. I still can’t connect using my PLDT DSL, so I’m stuck using my not so good Globe Tattoo prepaid broadband instead. Not so good but at least it’s working. I called PLDT Technical Support hotline 172 for the nth time, and yet again, they told me to just monitor for the next 24 to 48 hours. Not really helpful.
So anyway, I would just like to say that I wish PLDT Technical Support will be more efficient and will be equipped in handling technical concerns. I mean, if you can even provide an entry level resolution, what the heck is having a technical support team for? Might as well just have the customer service department handle all the calls since nothing is being done by the so-called tech support anyway.
This is what should at least be provided by any decent customer/technical support team:
1. Why the problem is occurring
2. What the company is doing to resolve the issue
3. When the customer can expect the issue to be resolved
Pretty simple, and quite easy to relay to all reps involved. But nobody even bothered to make the effort to do it. Disappointing.
