Well, it has been up since Monday afternoon, but I was overwhelmed with laziness so I wasn’t able to post it right away. I guess almost a week of not being able to work properly made me frustrated and lazy. Enough of my excuses then.
Here is my speed (more or less) for the past few days:
And so far, my connection has been pretty stable except for the first few hours on Monday after it was restored. It is sometimes intermittent but I barely notice, so it’s not that bad.
Hope everything will be alright once they have this “upgrade” done.
Yes, it’s almost 48 hours, and I still have no internet connection. I still can’t connect using my PLDT DSL, so I’m stuck using my not so good Globe Tattoo prepaid broadband instead. Not so good but at least it’s working. I called PLDT Technical Support hotline 172 for the nth time, and yet again, they told me to just monitor for the next 24 to 48 hours. Not really helpful.
So anyway, I would just like to say that I wish PLDT Technical Support will be more efficient and will be equipped in handling technical concerns. I mean, if you can even provide an entry level resolution, what the heck is having a technical support team for? Might as well just have the customer service department handle all the calls since nothing is being done by the so-called tech support anyway.
This is what should at least be provided by any decent customer/technical support team:
1. Why the problem is occurring
2. What the company is doing to resolve the issue
3. When the customer can expect the issue to be resolved
Pretty simple, and quite easy to relay to all reps involved. But nobody even bothered to make the effort to do it. Disappointing.
My PLDT DSL connection was installed last week, yet here I am, on the verge of a breakdown because my DSL connection has been down for the past 25 hours..and still counting! I am simply disappointed with PLDT’s service, and the very poor technical support that they provide to us customers. I reported this at past 8PM LAST NIGHT, and until now, I don’t have any update, not even a timeframe of when I can expect my DSL connection to be back up. Much to my dismay, I am actually using Globe Tattoo, but this just won’t do for working.
I don’t know when my DSL connection will be restored, but I am crossing my fingers it gets back up soon, because if tomorrow comes and I still don’t have a decent internet connection, I may actually start calling them every hour just to follow up. I don’t care if they get flooded with follow-up requests from me, but I don’t think 2 days without internet connection is acceptable.
Mood for today: ANGRY. MAD. DOWNRIGHT P1S$ED!
I was just crossing my fingers earlier, wishing that my PLDT DSL connection will be installed today. I was expecting it sometime tomorrow or Monday though, knowing how PLDT is. I followed up through 171, and within 15 minutes, PLDT Zamboanga called me to say that they were coming to bring my modem and install the DSL kit. I have never been so excited about getting DSL my whole life. I guess having to live with using broadband connection in the past couple of weeks made me realize..broadband just plain sucks.
So here goes my PLDT connection speed (Plan 999 Experience, unbundled, so my phone costs an additional P600 or P700)
